Imperial Wins Casino Privacy Policy

This Privacy Policy explains how Imperial Wins collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We value your privacy and aim to be clear about what we collect, why we collect it, how it is used, and the choices you have. Imperial Wins is operated by ABC Interactive N.V., which holds a Curaçao gaming licence (OGL/2024/284/0863).

Types of data we collect

Personal data

When you register an account or contact support we collect personal details such as your name, date of birth, email address, phone number and address. We also collect identity documents and verification information when KYC checks are required for deposits, withdrawals or security reviews.

Technical data

We collect technical information about your device and connection to our services, including IP address, device identifiers, browser and operating system, language settings and log data. This helps us deliver the site, prevent abuse and maintain security.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, bets and game activity, bonus usage, and any communications related to financial transactions. We retain transaction history to manage your account and comply with applicable rules and checks.

How we use your information

We use your data to create and manage your account, process deposits and withdrawals, verify identity for security and compliance, investigate potential fraud, and provide customer support. We also use information to operate and improve our services, to personalise your experience, and to send you account-related messages and promotions where you have consented.

Data protection practices

We protect personal information using technical and organisational measures such as encryption, access controls and secure storage. Access to personal data is limited to authorised staff and third parties who need it to perform services for us. We train our team on privacy and security practices and regularly review our procedures.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, to remember preferences, and to understand how users interact with our services. Cookies may be set by us or by third-party providers for analytics, performance and advertising. You can manage or block cookies via your browser settings, though doing so may affect site functionality.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, and request deletion where applicable. You may also withdraw consent for marketing communications at any time. Requests will be handled in accordance with applicable law and our internal procedures.

Access, correction and deletion

To exercise your rights or make a privacy request, contact our support team at [email protected]. We will verify your identity before responding. Some requests may be limited by legal, regulatory or compliance obligations, for example records we must keep for security or anti-money laundering checks.

Information sharing and third parties

We share information with service providers who operate the platform, payment processors, game suppliers, fraud prevention partners and regulators when required. We only share the information necessary for these services and require partners to maintain appropriate safeguards. We do not sell personal data to third parties.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, communicated to users through account messages or email. Please review this page periodically to stay informed about how we protect your information.