Responsible Gambling at Imperial Wins Casino

At Imperial Wins we take safer play seriously. We want gambling to remain an enjoyable, controlled activity, so we provide tools and guidance to help you stay in control of your play. If you ever feel your gambling is becoming a problem, reach out to our support team and consider professional help — we will assist with account controls and practical next steps.

Player protection principles

We prioritise player safety, fairness and transparency. Our approach is simple: promote informed play, make controls easy to use, and respond quickly when a player asks for help. We monitor accounts for signs of risky behaviour and may contact players to offer support or apply protective measures when needed.

Activity-control tools

We offer a range of self-service tools that let you manage how you play. These are available from your account area and can be applied immediately in most cases. If you need help setting them up, our support team can assist.

Available controls

Tools include deposit limits, loss limits, time limits and session reminders, temporary account pauses, and full self-exclusion. You can also request transaction history or activity summaries to review your play.

Deposit limits

You can set daily, weekly or monthly deposit limits to keep spending within a comfortable range. Limits can be lowered instantly. Requests to increase limits may be subject to a cooling-off period to ensure decisions are considered and sustainable.

Loss limits

Loss limits help cap how much you can lose over a set period. These are separate from deposit limits and can be used together to reduce financial exposure. We recommend using both tools if you want a stricter spending control.

Time limits and session reminders

Session reminders and time limits allow you to control how long you play in any single visit. You can set automatic reminders, enforce mandatory breaks or choose shorter sessions to help avoid extended play.

Self-exclusion

If you need a break from gambling, self-exclusion is available. You can choose a temporary break or a longer-term exclusion. While excluded, you will not be able to access your account and our team can assist with additional protections such as blocking marketing communications.

Signs of problematic behaviour

Look out for warning signs such as spending more than intended, borrowing to gamble, neglecting work or family, chasing losses, or feeling anxious about gambling. If you notice these in yourself or someone you care for, consider applying controls or seeking support.

Tips for maintaining control

Set limits before you play, stick to a budget, take regular breaks, avoid gambling when upset or impaired, and keep a record of time and money spent. Use the account tools available to you and talk to support if anything changes.

Professional help and support

If you need further assistance, contact local professional services or counselling in your area. For help from our team, email [email protected] and we will guide you through available options and account measures. Seeking help early is a positive step — we are here to support you.