Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out for help with deposits, withdrawals, KYC verification or game queries and we’ll respond promptly. Contact us via email, live chat or phone, with English support available for most requests. If you’re submitting ID documents for verification, processing can take up to 48 hours depending on volume. Have your account details ready to speed things up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat during peak hours; email replies within 24 hours) |
| General enquiries | [email protected] (general enquiries and billing) |
| Affiliate enquiries | [email protected] (partner sign-ups and marketing) |
| Phone | +1 437 384 7921 (calls and SMS for account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (support hours for phone and email) |
Email assistance
Email is the preferred contact method for detailed requests, account issues or situations requiring explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account info to avoid delays. Attach any relevant documents and allow 24 to 48 hours for a full response from our team.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, while complex matters like KYC verification or payment investigations can take longer depending on required documents and the issue’s complexity. Live chat provides the fastest help during peak hours; email requests are handled in order and may take several business days for detailed cases.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot something that could be clearer, please get in touch. We review every message carefully and use your input to improve the site, promotions and support. Thanks for helping us make the experience smoother and more reliable for players across Canada.